Repair Procedures

If this is a life-threatening emergency, call 911.

Click here to view Do It Yourself Videos on common maintenance repair items.


It is our goal to make all required repairs to your home in order to make your stay comfortable. Please note that Delaware law, and your lease agreement, define the legal requirements and expectations on who is responsible for repairs in rental properties in Delaware.

1.

All repair requests (including emergency) may be made through our Online Tenant Portal.

2.

If you are unable to make your repair request online, you may call our office at 302-478-5555.

3.

If you have an after-hours emergency, call 302-214-5897 which is staffed by maintenance trained specialists.

What is considered an emergency?

An emergency request to the above number should only be made if your health or safety is threatened, or damage to the property is being caused. For example, no heat in winter temperatures IS an emergency; air-conditioning in the summer is an emergency only if the temperature is over 85 degrees. A leaking water heater is an emergency, but a drippy faucet is NOT an emergency.


Per the terms of your residential lease agreement, you are responsible, at your own expense, for certain repair items. If you submit a repair request for one of the below-listed items you may be back billed for the cost of the repair.

SELF-HELP REPAIR VIDEOS

Click the button below to view self-help repair videos on common repair items for which you may be responsible.

  • Toilet backups
  • Slow draining sinks or tubs
  • Garbage disposal malfunction
  • Reset electrical breaker
  • Smoke / CO2 detector battery replacement
  • Furnace filter replacement (to be done quarterly)
View Videos

Important

Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials.

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